Privacy Policy

Your privacy is important to us. It is ATHBRASIL ISOLANTES TÉRMICOS E REFRATÁRIOS site policy to respect your privacy regarding any information we may collect from you on our website and on other pages we own and operate.

We work in strict accordance with the General Data Protection Law (Law No. 13.709/2018 – LGPD), This guarantees privacy, confidentiality, proper retention, and the protection of fundamental rights to freedom and the free development of the personality of the individual. Furthermore, we respect the Federal Constitution of the Federative Republic of Brazil, the Consumer Protection Code (Law No. 8.078/1990), and the Brazilian Civil Rights Framework for the Internet (Law No. 12.965/2014).

We only request personal information when we truly need it to provide you with a service or support. We do so fairly and lawfully, with your knowledge and consent, clearly informing you of the purpose of the collection and how the data will be used for proper general administration.

We only retain collected information for as long as necessary to provide the requested service or to comply with legal obligations. When we store data, we protect it using commercially acceptable means and in accordance with current legislation to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

We do not share personally identifiable information publicly or with third parties, except as required by court order, legal obligation, or with the express consent of the data subject.

Our website may contain links to external sites that are not operated by us. Therefore, please be aware that we have no control over the content and practices of those sites and cannot accept responsibility for their respective privacy policies.

As a user, you are free to refuse our request for personal information, knowing that, as a consequence, we may not be able to provide some of the desired services or returns.

Continued use of our website will be considered acceptance of our practices regarding privacy and personal information. If you have any questions about how we handle user data, please contact us via email: contato@athbrasil.com.br.

This policy is constantly updated. The content of this Privacy Policy may be changed at ATHBRASIL's discretion for legal or operational compliance purposes. In case of modifications, the changes will take effect from [date].

From the moment of its publication on the website, the company undertakes to publicize the new text through its communication channels.

ATHBRASIL is not responsible if the user uses their data incorrectly or falsely in our forms, and is excluded from any liability arising from ideological falsehood or error on the part of the data subject.

Cookie Policy

What are cookies?

As is common practice with almost all professional websites, this site uses cookies, which are small files downloaded to your computer, to improve your experience. This section describes what information they collect, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may disable or 'break' certain elements of the site's functionality.

How do we use cookies?

We use cookies for various reasons, detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this page. It is recommended that you keep all cookies enabled if you are unsure whether you need them or not, in case they are used to provide a service you use.

Disable cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser's "Help" for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Therefore, it is recommended that you do not disable them.

Cookies we set:

Cookies related to searches: Periodically, we may offer surveys and questionnaires to provide interesting information, useful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already participated or to provide accurate results after page changes.
Form-related cookies: When you submit data through a form, such as those found on contact pages or quotation, cookies can be set to remember user details for future correspondence.

Website preference cookies: To provide an excellent browsing experience, we offer the functionality to set your preferences for how the site runs. To remember your choices, we need to set cookies so that this information can be retrieved whenever you interact with a page affected by your preferences.

User Commitment

The user agrees to make appropriate use of the content and information offered on the ATHBRASIL website, including but not limited to:

A) Do not engage in activities that are illegal or contrary to good faith and public order;
B) Respect all national legislation, as well as international treaties to which Brazil is a signatory;
C) Do not disseminate propaganda or content of racist, xenophobic nature, related to gambling, illegal pornography, or that promotes terrorism or violates human rights;
D) Do not cause damage to physical systems (hardware) and logical (software) from the ATHBRASIL website, its suppliers, or third parties, nor introduce or disseminate computer viruses or any other systems capable of causing the aforementioned damage;
E) Respect the copyright and intellectual property rights of the published content, which are protected as established by the Copyright Law (Law No. 9.610/1998) and related laws. Any infringements will be reported to the competent authorities.

Data Subject Rights

The holder of personal data has the right to request information from ATHBRASIL, at any time and through a formal request, regarding their data. Requests will be analyzed in accordance with current legislation within the legal timeframe.

According to the LGPD (Brazilian General Data Protection Law), data subjects can exercise their rights through:

Confirmation of the existence of treatment;
Access to your personal data;
Correction of incomplete, inaccurate, or outdated data;
Anonymization, blocking, or deletion of unnecessary, excessive, or processed data in violation of the LGPD (Brazilian General Data Protection Law);
Data portability to another service or product provider, upon express request, in accordance with the regulations of the national authority (ANPD), respecting commercial and industrial secrets;
Deletion of personal data processed with the consent of the data subject (except in cases of legal retention);
Information about the public and private entities with which the controller has shared data;
Information about the possibility of not providing consent and the consequences of refusal;
Revocation of consent.

How can I exercise my rights as a data subject?

If you do not wish to receive our marketing communications, you can opt out of future mailings by clicking on the unsubscribe link (opt-out) sent along with the email itself;
For any other requests regarding your rights, please contact us via email: contato@athbrasil.com.br.

Final Information and Security

We hope this information is clear. As mentioned before, if there is anything you are unsure about, it is generally safer to leave cookies enabled in case you interact with any of our website's features.

ATHBRASIL will employ its best efforts and market security standards to safeguard the information and data collected. However, considering that no means of electronic data transmission and retention is entirely infallible, the company adopts proportionate and adequate security measures to mitigate the risks of unauthorized access, exempting itself from liability only in cases of exclusive fault of the data subject or third parties (such as force majeure cyberattacks that escape the required technical security standards), provided that the adoption of the recommended technical protection measures is proven.